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A Service point is FOLIO terminology for a library staff location.

A Service point is needed when you want to have at least one of the following services available: 

  • Patrons need to be able to request items to be delivered to that location for them;
  • Patrons need to be able to request items to be held at that location for them;
  • Patrons need to be able to check out books;
  • Patrons need to be able to return books;
  • Items need to be ordered for that location; (is this correct?)
  • Items need to be put in transit to that location;
  • Fines need to be charged for transactions that occur at that location;
  • any others

Service points may or may not be library locations that provide service to the public.

Service point configuration options include:

  • Name
  • Code
  • Discovery Display Name
  • Description
  • Shelving Lag Time
  • Pickup Location (Yes/No)
  • Print by Default options for Hold, Requests, Transit.

Considerations when setting up Service Points.

  1. Creating a Service Point will create an associated Calendar with the same name. The calendar is where you update opening and closing hours for that service point.
  2. Every location needs an associated primary service point in order to manage items at that location. Therefore, you should create your desired service points before creating your location hierarchy.
  3. Staff who use the Check-In and Check-Out app must have a service point assigned to them in their user record. Also Users? For Fines?



There is no default search function in the GUI for searching for Service Points

Functional Processes



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