Date

Zoom: https://zoom.us/j/98630013171?pwd=bS9MSTF4Z1BZSHFVWHlZL3JLMDRkQT09

Support Dashboard

Attendees: 

Elizabeth German

Debra Howell

Anton Emelianov

Philip Robinson

Zak_Burke

Jesse Koennecke


Regrets:

Kevin W. Walker

Charlotte Whitt

Anya Arnold

Discussion items

TimeItemWhoNotes

Support tickets reviewAll

2 unranked items: 


UICR-148 - Getting issue details... STATUS - asked a clarifying question before categorizing

MODINV-506 - Getting issue details... STATUS - P1


4 P1s


12 P2s


11 P3s


P1 - P2 - P3 elevation

Elizabeth presented a table for use during discussions for escalating a P3 to a P2 or a P2 to a P1 if they haven't been resolved during their expected timeframe

Next steps:

  • Support SIG agrees on the process
  • Bring forward to PC for approval
  • Vet with POs








Action items

Future Topics:

  1. Benchmarking