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Date

Zoom: https://zoom.us/j/98630013171?pwd=bS9MSTF4Z1BZSHFVWHlZL3JLMDRkQT09

Support Dashboard

Attendees: 

Debra Howell

Charlotte Whitt

Anya Arnold

Kevin W. Walker

Anton Emelianov


Regrets:

Jesse Koennecke

Philip Robinson

Elizabeth German

Zak_Burke

Discussion items

TimeItemWhoNotes

No minutes from Oct 4 meeting


Support tickets reviewAll

5 unranked items: 


UIU-2446 - Getting issue details... STATUS P2

UIIN-1654 - Getting issue details... STATUS P3

UICR-148 - Getting issue details... STATUS - leaving as TBD for Charlotte to investigate; if fixed in Juniper, will be closed as "will not do"

UICHKIN-306 - Getting issue details... STATUS  P1

SUP-55 - Getting issue details... STATUS  - leaving as TBD for further investigation


2 P1s


15 P2s


14 P3s


1 P4


P1 - P2 - P3 elevation

Elizabeth presented a table for use during discussions for escalating a P3 to a P2 or a P2 to a P1 if they haven't been resolved during their expected timeframe

Next steps:

  • Support SIG agrees on the process
  • Bring forward to PC for approval
  • Vet with POs




Action items

Future Topics:

  1. Benchmarking